Workplace Well-being
I started writing this blog post based on the pulse survey. However, the pulse survey is part of a larger, more important picture: workplace well-being. We have set a major goal in our five-year strategy: to be Finland’s best workplace by 2025! We take workplace well-being seriously, strive to continuously improve things, and have several tools at our disposal to monitor this, in addition to giving and receiving feedback.
Personal stress
As I think I mentioned in a previous blog post, at Vertia we view life as a whole, where work and leisure, at their best, form a cohesive and mutually supportive whole. One side supports the other. Every day, we all fill out a personal stress meter where we record our mood and stress level for the day. Stress doesn’t just mean workload or other work-related factors; it can just as easily come from outside of work. We monitor the meter on a weekly basis and reach out to the person if stress levels rise too high. Together, we figure out what is causing the stress and how to improve the situation.
What is a pulse survey?
A pulse survey refers to a survey conducted at set, usually short intervals to gather information from a company’s employees to support its development. The survey was conducted twice last year and will be conducted three times this year. The purpose of the survey is to track the development of workplace well-being through 16 questions. The response scale ranges from 1 to 10, and the questions include, for example,
“How much do you enjoy your job?”
“How motivating do you find your work?”
“How well do you feel you are able to recover from your work?”
“How much influence do you have over matters related to your work?”
“How much do you feel that you and your work are valued?” etc. .
eNPS and survey results
This fall, a new eNPS question was added to the survey: “How likely are you to recommend Vertia as an employer to a friend?” This question generates an eNPS score. NPS, or Net Promoter Score, is an internationally recognized measure of customer loyalty. It measures a customer’s willingness to recommend and their satisfaction using this single question. eNPS is an internal version of this that reflects the same concept from the perspective of the company’s employees. NPS is calculated using a specific formula that yields a score on a scale from -100 to +100. Results on the positive side are already quite good; above +30 is good, and +50 is excellent. Our eNPS result in the fall survey is a whopping 67!
Overall, the survey results were really good. The average score for all responses in the spring was 8.1, and it was also 8.1 in the fall round, so we had to look at the decimal places to get a clear picture of the situation. It turned out that well-being has improved by a hair’s breadth, from 8.07 to 8.13 =) This is a great place to move forward into a new, even better year and toward becoming Finland’s best workplace in 2025!
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